Returns & Refund Policy for Zenotis.xyz
At Zenotis.xyz, we prioritize customer satisfaction with our high-quality air cleaning devices. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy for guidance on returning or exchanging your items.
1. Eligibility for Returns
You have 30 days from the date of receiving your order to initiate a return. To qualify, the product must be unused, in its original condition, and in the original packaging. We reserve the right to deny returns for items that show signs of use, damage, or are missing original packaging.
2. How to Initiate a Return
To start the return process, contact us at info@zenotis.xyz or call +1 424-228-2679. Provide your order number, reason for return, and any relevant photos if the product is defective or damaged. Once approved, we will provide instructions on how to return the product.
3. Refund Process
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 5-10 business days. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective.
4. Exchanges
If you receive a defective or damaged air cleaning device, we will gladly exchange it for a new one. To arrange an exchange, please contact us at info@zenotis.xyz, and we will guide you through the exchange process.
5. Non-Returnable Items
Certain items, such as clearance or final sale products, may not be eligible for return or refund. Please check the product details before purchasing to confirm whether the item is returnable.
6. Return Shipping
Customers are responsible for return shipping fees unless the product arrives damaged or defective. We recommend using a trackable shipping service to ensure your returned item is received safely.
7. Final Sale Items
Items purchased during a clearance or special promotion may be marked as Final Sale and are not eligible for return or refund, unless defective upon receipt.
8. Policy Changes
Zenotis.xyz reserves the right to update or modify our Returns & Refund Policy at any time. Any changes will be posted on this page.
9. Contact Us
If you have any questions regarding our Returns & Refund Policy, feel free to reach out to us:
- Address: 800 Julia St, New Orleans, LA 70113-1112, USA
- Phone: +1 424-228-2679
- Email: info@zenotis.xyz
At Zenotis.xyz, we are committed to ensuring you have a positive shopping experience and are completely satisfied with our air cleaning devices!