Refund and Returns Policy

At Zenotis.xyz, customer satisfaction is our top priority. We strive to ensure that all our portable SSDs meet the highest standards of quality and reliability. If for any reason you are not satisfied with your purchase, we have a transparent refund and returns policy in place to assist you.

1. Eligibility for Returns

  • Products can be returned within 30 days of purchase.
  • Items must be in their original condition, unused, and in the original packaging, including all accessories and manuals.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

  • Products that show signs of wear, damage, or alteration are not eligible for return.
  • Custom or special-order items cannot be returned unless defective.

3. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Email us at info@zenotis.xyz with your order number and details of the product you wish to return.
  2. Approval: Once your return is approved, we will provide you with return instructions, including the return address.
  3. Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged. We recommend using a tracked shipping method for safe delivery.

4. Refund Process

  • Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
  • Original shipping fees are non-refundable, except in cases of defective or damaged products.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@zenotis.xyz or call us at (808) 456-3484. We will arrange for a replacement or a full refund, including shipping costs.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Contact Information

For any questions or assistance regarding our refund and returns policy, please feel free to get in touch:

  • Address: 273 Monarch Dr, Houma, LA 70364, USA
  • Phone: (808) 456-3484
  • Email: info@zenotis.xyz

We value your trust in Zenotis.xyz and are committed to providing a hassle-free experience with our portable SSDs. Thank you for choosing us for your data storage needs!