Refund & Returns Policy for Zenotis.xyz

Welcome to Zenotis.xyz, your trusted source for ultra-compact portable SSDs. We are committed to providing high-quality products and ensuring a seamless shopping experience. Please review our Refund & Returns Policy to understand how we handle returns and refunds for your purchases.

Eligibility for Returns

At Zenotis.xyz, we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible to return your product under the following conditions:

  1. Return Period: Returns must be initiated within 30 days of receiving your product.

  2. Condition: The SSD must be in its original condition, unused, and with all packaging and accessories intact.

  3. Proof of Purchase: A valid receipt or order confirmation must be provided to process the return.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or accidents.

  • Items missing serial numbers or tampered seals.

  • Customized or engraved SSDs.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our support team via email at admin@zenotis.xyz or call us at (407) 349-3167.

  2. Provide Details: Share your order number, product details, and reason for return.

  3. Return Authorization: Once approved, you will receive a Return Authorization (RA) number along with return instructions.

  4. Ship the Item: Send the product to our address:

    Zenotis.xyz
    3525 Davenport St NW,
    Washington, DC 20008, USA

Exchanges

We offer exchanges for defective or damaged items. Please contact our support team to arrange for an exchange.

Cancellations

Orders can be canceled before they are shipped. Please contact us immediately to cancel your order.

Contact Information

If you have any questions about our Refund & Returns Policy, feel free to contact us:

  • Address: 3525 Davenport St NW, Washington, DC 20008, USA

  • Phone: (407) 349-3167

  • Email: admin@zenotis.xyz

At Zenotis.xyz, we value your trust and are dedicated to providing excellent service. Thank you for choosing us for your portable SSD needs.